Join the Pulizzi Team

Essential Responsibilities:

• Prospect customers using the internet, social media, company lists and other methods to identify potential customers
• Contact potential customers via phone, emails and visits as appropriate, including cold calling
• Send company information or samples to customers and prospects as appropriate
• Maintain records of contact and response; follow up using the appropriate tool, currently Sales Force
• Serve as the primary contact for customers ensuring to track their orders, their needs and their frequency of orders
• Build relationships with customers, understanding their needs and communication style
• Visit or contact customers on a frequency necessary to serve their needs; following up on current or future orders
• Communicate with Customer Service to obtain quotes; when appropriate create quotes independently ensuring Customer Service is aware of the quote
• Strive to stay in the communication loop with the customer through the whole process; partnering with Customer Service to support them and stay involved
• Responsible for sales metrics, including sales quotas, new customers, and customer retention among others

Other Responsibilities:

• Back up and support to Customer Service when needed
• Support to promotions position
• Attend weekly and periodic meetings as necessary

Supervisory Responsibility:

• None

Qualifications:

• High school diploma or GED required
• Sales experience preferred
• Use of computers including typical office programs and data bases; proficiency in Excel highly important
• Basic math skills essential
• Ability to accurately measure and read a ruler
• Valid PA driver’s license and use of a reliable vehicle/transportation

Competencies:

• Self-motivated and driven to succeed
• Passion to help customers and ensure their success; going above and beyond for them
• Strong verbal and written communication skills
• Exceptional listening skills
• Confidence; ability to take rejection
• Ability to work independently and in a team
• High level of attention to detail, tracking, following up, and anticipating needs
• Work at a fast pace and be able to multitask working on multiple jobs at once
• Problem solving and troubleshooting

Working Conditions:

• Ability to work in various environments within the day; meeting customers where they require. This may be indoors or outside and may require specific attire or PPE
• Must be able to drive to customer locations
• Face-paced environment
• Standing, Sitting and walking all day
• May need to wear PPE when customers require
• Advised to wear closed toed shoes

Mental and Physical Requirements:

• Communicate verbally and in writing
• Ability to assess and communicate moderately complex information
• Ability to work in a high-stress environment, balancing multiple responsibilities
• Driving more than 50% of the typical workday, occasionally out of state
• Periodically lifting 35-50 lbs.
• Be able to move at a fast pace
• Standing, bending, stooping, reaching, lifting during full shift
• Be able to see all colors of the spectrum

Tools

• Rewind chart
• Ruler
• Samples
• Business cards
• Sales folders
• LBP giveaway items
• PMS book
• Pens/pencil and notebook
• Cell phone

Essential Responsibilities:

Customer Service

• Monitors all jobs through the production schedule, following up at every step as needed to ensure the customer gets the product in the time they expect
• Gather information to provide estimating so a quote can be created
• Responsible for sending quotes from estimating to the client
• Obtain a PO or approval from the customer and process the order in the system ensuring all details are correct
• Process POs for re-orders, ensuring new quotes are received
• Contact customers via various methods, typically email, to answer questions or follow up on orders
• Create a file folder for each Job, retrieve folders for re-print orders
• Take the job folder to the appropriate department depending on the needs of the order: warehouse, production, etc.
• Once order is shipped, check the system ensuring details are completed and the final price is on the packing list. Provide the completed packing list and PO to person responsible for double checking the pricing. File the checked PO into the appropriate file.

Other Responsibilities:

• Attend weekly and periodic meetings 

Supervisory Responsibility:

• None

Qualifications:

• Prior experience in customer service preferred
• General knowledge of computer systems, keyboarding, and basic computer skills
• Microsoft Office programs, specifically Excel and Outlook

Competencies:

• Self-starter ensuring daily requirements are completed
• Strong customer service approach, aiming to satisfy the customer to the highest level
• Strong verbal and written communication skills
• Ability to work independently as well as a team
• High level of attention to detail, follow up
• Ability to shift from task to task and deal with frequent interruptions, returning to the task at hand competently
• Strong organization skills
• Prioritizing
• Ability to file in an organized manner
• Problem solving and troubleshooting

Working Conditions:

• Office environment, environmentally controlled
• Day is mixed with sitting at a desk and walking around the facility
• Work with a computer and computer screen most of the day
• Use of telephone

Mental and Physical Requirements:

• Communicate verbally and in writing
• Attentive during your entire shift, checking details constantly
• Ability to do basic math
• Sitting
• Walking
• Must be able to see all colors of the spectrum

Essential Responsibilities:
• Take customer orders assigned and read each order thoroughly
• Set up machine according to the specifications of the order
• Measure label sizes to set up counter settings and core sizes appropriately
• Run a quality check of each job prior to running a full job. Obtain assistance or approval as needed prior to running the full job
• Process the full run of labels according to the customer’s specifications
• Print address label and core labels
• Determine packaging size and quantity if not already provided in the job information
• Package product according to requirements
• Process the inventory according to procedure; larger jobs may need to be placed on skids.
• Complete daily job to job press sheet to track each job

Other Responsibilities:
• Restock the box rack
• Clean and maintain work area, including removing trash
• Clean machines
• Pull inventory as needed
• Assist others during any downtime
• Attend weekly and periodic meetings as necessary

Supervisory Responsibility:
• None

Qualifications:
• Printing experience a plus
• Basic math skills
• Ability to read a ruler
• Basic computer skills

Competencies:
• High level of attention to detail
• Ability to stay on task and focus on the task at hand
• Self-starter and able to work independently
• Strong verbal and written communication skills
• Willingness to learn and assist with other tasks
• Work at a fast pace and be able to multitask working on multiple jobs at once
• Problem solving and troubleshooting

Working Conditions:
• Standing and walking constantly
• Lift up to 50 lbs. multiple times a day
• Indoor, climate controlled
• Moderate noise level
• May wear PPE
• Wear close-toed shoes

Mental and Physical Requirements:
• Communicate verbally and in writing
• Focus on each job details
• Maintain a high level of production
• Standing, bending, stooping, reaching, lifting during full shift
• Be able to see all colors of the spectrum

Essential Responsibilities: [key and primary responsibilities]

• Set up, maintain and organize the daily schedule of inks and materials based on the jobs of the day; organizing them by the types of raw materials used in order to be most efficient.
• Use the job folder which contains all specifications and manually set up the printing press to run the job accordingly
• Place appropriate roll stock on the press, handle dies and print cylinders as needed
• Run a sample print prior to running a full job; measure and quality check each job based on specifications set by the customer
• Communicate with the Production Manager for final approval prior to running the full job
• Run and finish the full job and give file to the Lead Counter. Communicate with the lead counter any parameters of each job
• Complete daily job-to-job press sheet to track each job
• Keep records of finish product samples for matching to repeat jobs in the future from each customer
• Follow required maintenance schedule that is to be completed each day. Complete maintenance as appropriate; communicating to the appropriate technician if higher levels of maintenance are required

Other Responsibilities:

• Attend weekly and periodic meetings as necessary
• Write pull tags for each job if the Production Manager is not available; or if asked to do it
• Order parts through the digital provider for the machine as needed to maintain the maintenance schedule or to address machine downtime
• Daily cleaning and housekeeping of work area

Supervisory Responsibility:

• None

Qualifications:

• Hands on training in-house
• Experience commercial printing a plus
• Competency in use of computer systems; aptitude for being trained on in-house computer systems
• Basic math skills essential
• Ability to accurately measure and read a ruler

Competencies:

• Ability to work independently and in a team
• Strong verbal and written communication skills
• High level of attention to detail
• Work at a fast pace and be able to multitask working on multiple jobs at once
• Problem solving and troubleshooting

Working Conditions:

• Standing and walking constantly
• Lift up to 50 lbs. multiple times a day
• Indoor, climate controlled
• Moderate noise level
• May wear PPE
• Wear closed toed shoes

Mental and Physical Requirements:

• Communicate verbally and in writing
• Focus on each job details
• Maintain a high level of production
• Standing, bending, stooping, reaching, lifting during full shift
• Be able to see all colors of the spectrum

Essential Responsibilities:
Production

• Works with production manager to determine best run schedules
• Details stock needs and creates pull tags for material needs
• If applicable if stock is not available, makes alternative arrangements to keep the production schedule full and notify Sr. management of material needs
• Communicates with warehouse for raw material needs
• Assigns jobs to press operator according to production needs
• Keeps track of the schedule and manages the schedule to meet production deadlines throughout the day
• Assists in press setup if needed
• Provides quality checks prior to a full job running
• Answers questions and helps to troubleshoot for in-process issues
• Involves production manager if problems cannot be resolved on the floor
• Assigns jobs to counters if necessary
• Assigns orders to shipping or inventory as needed (i.e. blanket orders)
• Must know how to run all equipment on the floor and be cross trained in all positions to step in to any gap or opening.

Management

• Interview candidates as part of the hiring process
• Assigns trainer for employees on their team
• Evaluates and documents performance, addressing both positive items and concerns
• Conducts periodic employee performance discussions and updates
• Attends weekly (Monday morning) briefings
• Attend and be prepared for manager meetings as scheduled
• Approves time off requests for their team
• Requests overtime approvals and assigns approved overtime
• Looks for and identifying process improvements in their area of responsibility

Other Responsibilities:

• Fill in where help is needed due to workload or staffing

Supervisory Responsibility:

• Production Team

Qualifications:

• HS diploma or GED required
• Degree in business or manufacturing preferred, or at least 8 years of experience in a production environment
• Prior printer experience, flexographic printing experience preferred
• Prior supervisory experience preferred
• Basic math skills required
• Fork truck certification preferred

Competencies:

• Strong work ethic
• Mechanical aptitude
• Effective delegation
• Computer skills – basic email and software programs,
• Teamwork, collaboration, and works well with others
• Be trainable
• Good written and verbal communication skills
• Ability to read a ruler and use measurement tools
• Ability to become certified to operation a fork truck if not already certified

Working Conditions:

• Noisy environment
• Minor exposure to chemicals
• Use of PPE including steel toed shoes, hard hats, harnesses and other as appropriate

Mental and Physical Requirements:

• Able to see all colors of spectrum
• Ability to be exposes to flashing lights/strobes
• Standing all day, walking
• Lift 40 lbs. over head
• Lifting and stacking if needed